The impetus for setting up a chain of Pharmacies came after the outsourced facility in BNWCCC was taken over in December, 2009. The first member of the retail pharmacy chain was the one adjacent to the Garia Mediplus, which opened in March 2010, with the next one opening at CCNT in October, 2010. Following further additions in 2011, the retail chain now has eight outlets apart from the one attached to BNWCC. Getwel Pharma takes pride in being customer friendly, from the design of the bright & cheerful interiors and the emphasis on warm and helpful attitude of staff, to the value added services offered to customers like free home / office delivery, free blood pressure and BMI checking etc. The objective of the retail pharmacy chain is to be able to honour every prescription that is brought in through the door and to do so, software based feedback system has been linked to the ordering and procurement mechanism. There exists a constant attempt to gauge the requirements of customers and make every attempt to fulfill them.